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Contact Support

Questions about an order, delivery, or return? We're here to help.

Email us

support@velorastore.site

We respond to every message within 1 business day.

Include this in your email

  • Your order number (from your confirmation email).
  • A short description of the issue.
  • For damaged or incorrect items: a photo of the item and packaging.

What to expect

  • Order not arrived yet? Track it with the tracking number we emailed you when it shipped. Delivery is 7-21 business days internationally.
  • Item damaged or wrong? You're covered by our 30-day refund policy. We'll send a prepaid return label or replacement.